Legal
Refund Policy
Last updated 12 September 2026
An unused credit pack is refundable in full within 7 days of purchase. A monthly plan's current billing cycle is non-refundable once it starts, but you can cancel the next renewal at any time. Refunds are processed by Razorpay to your original payment method.
This page is a starting draft, written to match how Paithra actually operates. It is not legal advice, and a lawyer should review it before it governs a live account.
Who this policy is issued by
Paithra is a product of Pruning Labs, headquartered in Kolkata, West Bengal, India. Registered address: [TODO: registered address]. Corporate Identification Number (CIN): [TODO: CIN].
Credit packs
Credits, where one credit is one second of conversation, do not expire. A pack is refundable in full if no credit from it has been spent and the request is made within 7 days of purchase. Once a call has drawn on a pack, the paid-for pack is treated as in use and is no longer refundable, though any credits still remaining in it stay usable.
Monthly subscription plans
A monthly plan is billed in advance for that month’s included minutes and agents, and the current billing cycle is non-refundable once it has started, whether or not the included minutes are used. You can cancel a plan at any time from your dashboard to stop the following month’s renewal; access continues until the current paid cycle ends.
How to request a refund
Email pruninglabs@gmail.com with your account email and the Razorpay payment ID from your receipt. We confirm eligibility against the rules above and, where approved, initiate the refund with Razorpay.
Failed or duplicate payments
A payment that fails or is charged twice due to a gateway or network error is reconciled automatically against our Razorpay webhook records; if credits were not added for a successful charge, contact us with the payment ID and we will correct the wallet or refund the duplicate charge.
Contact
pruninglabs@gmail.com · +91 88513 36569 · see also the Terms of Service.