Industries
Paithra calls a freight or export enquiry the same morning it lands, asks which port and country the shipment is headed to and how many containers a month, and sends the rate card on WhatsApp before the call ends — the exact flow already running for a Kolkata export desk today.
A freight enquiry is worth calling back within the hour, not the week. The agent asks the two questions that decide the rate — origin port and destination corridor, and monthly container volume — in the exporter's own language, and has the rate card on their WhatsApp before the call ends. It already runs this way for a Kolkata desk quoting Dubai and Singapore lanes.
A real call, not a script
Freight & customs
Hindi · voice Anika
Agent · Anika
“नमस्ते सर! आपके export shipments के ocean freight rates पर दो मिनट बात कर सकती हूँ?”
Prospect
“हाँ बोलिए, हर महीने बीस container जाते हैं।”
Agent · Anika
“बहुत अच्छा सर। कौन से port से और किस देश तक भेजते हैं?”
Prospect
“कोलकाता से, ज़्यादातर Dubai और Singapore।”
Agent · Anika
“समझ गई। पूरा rate card अभी आपके WhatsApp पर भेज रही हूँ। धन्यवाद सर!”
Questions
Whichever the desk sells in — the sample above runs in Hindi, and the same agent has run this flow in Tamil, Marathi, Gujarati and Odia for textile, chemicals, engineering and mining exporters.
On the call itself, before it ends — the Kolkata desk this runs for today sends it in under 15 seconds of the corridor question being answered.
Origin port, destination country, and monthly container volume — the same three facts a human trade desk would ask before pricing a shipment.